SHIPPING

*   Orders are usually shipped within 48 hours, excluding holidays.
*   Worldwide shipping is available, with delivery typically taking 7-11 working days to most countries.
*   Free shipping is offered on orders over $35.
*   You will receive a confirmation email with your tracking number once your order has been shipped.

Thank you for your support!

RETURN

*   Upon receiving your package, please inspect it to ensure it is in good condition.
*   Please note:We only accept returns within 7 days of receiving the order.
*   If you receive a defective product (including but not limited to lens color variations, broken lenses, or other quality issues), we will provide a free exchange.
*   Please contact us by email at official@2dadoll.com for assistance with returns or exchanges.

NOTE

The buyer will be responsible for shipping costs in the following situations:

1.  Providing an incorrect shipping address at the time of order placement.
2.  Requesting a change of delivery address during transit.
3.  Non-receipt of the package after confirmed delivery due to reasons attributable to the buyer.
4.  Failed delivery due to buyer-related issues, requiring reshipment at the buyer's expense.